Privacy Notice
Valour Healthcare Services understands that the privacy and security of your information is important. This notice is to inform you what data we hold about you and why, what we do with that data, and informs you of your rights regarding the personal information we hold under current data protection law.
Who we are
Valour Healthcare Services, registered at Valour Private Limited, Manchester Business park, Wythenshawe, Manchester, M22 5TG is the Data Controller of the information covered by this privacy notice.
What information we hold and why
Valour Healthcare Services will store and process personal data related to our website users for referrals, whistle-blowing concerns, complaints, compliments and any other general enquiries. Personal data held in relation to these enquiries include:
We process personal data with your express consent to respond to any comments or complaints we may receive from you, and/or in accordance with our legitimate interests including to investigate any complaints received from you or from others, about our website or services.
Valour Healthcare Services will also store personal data related to our website users to help us select services or materials for inclusion on the Website that may be of interest to our customers. Personal information in relation to this service include:
Where we obtained your information
We obtain data directly from you via our Valour Healthcare Services website located at (https://www.valourprivatelimited.co.uk).
Valour Healthcare Services website may contain links to other sites that may request additional information from you. We are not responsible for the privacy practices or the content of other web sites to which link from our site.
Sensitive Data Types
No sensitive data types are collected or processed.
Profiling
No automated profiling or decision-making on data subjects will take place.
What we do with the data
Information collected by Valour Healthcare Services will only be used to communicate with our customers. We will use your personal information to:
Any details we do retain will be stored in secure systems in line with the data protection principles of integrity and confidentiality.
Who we share the data with
Your details may be passed on third parties, but that is not for any purposes other than the purposes mentioned above.
Categories of third parties are as follows:
Transfer outside of the EEA
We do not transfer your data outside of the EEA.
How long we keep your data
As long as you have an outstanding enquiry with us, we will consider you to be an active customer and will retain your personal data outlined above. Valour Healthcare Services will delete customer enquiries known to be no longer required within 6 months of inactivity. However, should you wish to have any personal data erased, you may invoke your rights as described in the section below.
Your rights
Valour Healthcare Services recognise the rights of the data subject in regard to this data processing. As a data subject, you have:
Contact us
Should you wish to invoke any of your rights, or have any queries about the information we hold about you, please contact us by one of the methods below:
Email: dpo@valourprivatelimited.co.uk
Post: Valour Private Limited
Manchester Business park
Wythenshawe
Manchester, M22 5TG
Tel: 0333 772 9099
Lines are open Monday to Friday 9am to 5:30pm
In order to determine the type of carer you need, a fully trained staff member from Valour Healthcare Services will visit you.
We will create your person-centred care plan and match you with trained in caregivers that are tailored your needs.
Your care givers will begin to care for you during the agreed-upon call times as soon as everything is set up.
Dear All,
It has come to our attention that there are individuals online using our company name to conduct scams. We want to assure you that Valour Private Limited is not currently involved in any COS requests, and we do not charge for such services.
Our official communication channels are limited to our website: www.valourprivatelimited.co.uk and our contact number Tel: 0333 772 9099 . If you receive any communications claiming to be from us through other means, please be cautious and verify the authenticity by checking the provided details.
If you have been contacted by someone claiming to be Valour Private Limited and the communication does not align with the mentioned contact information, it is likely a scam. We urge you to report such instances to us immediately at www.valourprivatelimited.co.uk a or 0333 772 9099 .
Your trust is of utmost importance to us, and we are taking necessary measures to address this issue. We appreciate your cooperation in helping us maintain the integrity of our services.
Thank you for your understanding.
Sincerely,
The Valour Private Limited Team